TERRIBLE CLIENT SERVICE!!

It really is a pity that I have to give them 1 star. We recently inquired about a vehicle that was for sale, we sent through all our documents following up during the day and doing everything from our side the F&I a lady by the name of Charlene assisted us and was very helpful. We were informed that our finance had been approved but the vehicle still had to go for a roadworthy and further was still at the valet which was acceptable before taking delivery. We were informed by the Sales lady Sarah that the vehicle was on its way to the dealership on Thursday 7 March 2019 at 15h55, I ten phoned them and said it is fine we still have to drive form Brits and wont make it by 17h00 with the traffic and arranged for collection and signature of the documents on the 8th of March 2019 at 8h00. To our surprise we get a call a few blocks from the dealership from Sarah indicating that they have received a deposit in the vehicle the previous evening. Imagine driving to go fetch a vehicle which has been approved only to be told someone has paid a deposit after your loan has been approved and that the manager Pieter condones this way of doing business. We did not get the vehicle instead we were offers vehicles 8 years older than the one we wanted . I am seriously offended by the way my wife and I were treated and will never refer some one to do business with Gys Pitzer Motors.