Apr '26 - Sep '26
Frequently Asked Questions About Gym Experts
How is Gym Experts rated on Hellopeter?
Hellopeter has tracked Gym Experts across 1 reviews. Gym Experts hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Gym Experts? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
Small company, with proportional professionalism
It brings me great displeasure to have gone to the lengths of being the first hello peter review for this company. Their website gymexpers.co.za is poor designed as each api call takes quite some time. This also explains why the site isn’t in the top suggested for gym suppliers in South Africa. It appears that there are only 2 employees for the company. One for sales, and the other for servicing. I ordered a second hand item which I thought was a unique feature they offer. I used payfast in which money was deducted from my account but the website initially didn’t reflect receiving the payment. Additionally, I received no email confirmation of order or order status email. I chatted to their chat bot which was decent and it forwarded my conversation to the employees. The chat bot reported that their opening hours are from Monday to Saturday. However, their sales person said otherwise - Monday to Friday. I ordered on a Friday. The Saturday it said my order was cancelled and this had me panicking as money was already taken from me. I reached out to the sales “team” about this and they said they’ll update it. Monday I saw on the website the status of my order was then moved to processing. Through out this, I still did not receive any email updates. I gave it some time and then reached out again Wednesday for an update. They said that they’ll send me the waybill and courier details the Wednesday afternoon. Did not receive anything. It is now Thursday, I emailed for an update on the waybill - no email back. Had to then message the servicing person on WhatsApp as their sales person just stopped replying to me. The servicing person said that their “admin” person was supposed to send it to me and that they’ll check with them and get back to me. I will update this review as things move along TLDR: this is a small company, do not expect good customer service, good communication.
1 reviews | Active since Mar 2024
Small company, with proportional professionalism
It brings me great displeasure to have gone to the lengths of being the first hello peter review for this company. Their website gymexpers.co.za is poor designed as each api call takes quite some time. This also explains why the site isn’t in the top suggested for gym suppliers in South Africa. It appears that there are only 2 employees for the company. One for sales, and the other for servicing. I ordered a second hand item which I thought was a unique feature they offer. I used payfast in which money was deducted from my account but the website initially didn’t reflect receiving the payment. Additionally, I received no email confirmation of order or order status email. I chatted to their chat bot which was decent and it forwarded my conversation to the employees. The chat bot reported that their opening hours are from Monday to Saturday. However, their sales person said otherwise - Monday to Friday. I ordered on a Friday. The Saturday it said my order was cancelled and this had me panicking as money was already taken from me. I reached out to the sales “team” about this and they said they’ll update it. Monday I saw on the website the status of my order was then moved to processing. Through out this, I still did not receive any email updates. I gave it some time and then reached out again Wednesday for an update. They said that they’ll send me the waybill and courier details the Wednesday afternoon. Did not receive anything. It is now Thursday, I emailed for an update on the waybill - no email back. Had to then message the servicing person on WhatsApp as their sales person just stopped replying to me. The servicing person said that their “admin” person was supposed to send it to me and that they’ll check with them and get back to me. I will update this review as things move along TLDR: this is a small company, do not expect good customer service, good communication.