Very very bad service

I have placed order in 26 April 2018, received email from Annuska Koen, clearly thank me for my business and it will take up to 60 working days for the delivery of the tights. After numerous attempts to contact them I received email from Annuska saying that they will refund me. After a week with no refund, I tried contact Annuska again. as well as placing comments on their fb page with regards to bad service. This morning I checked, they deleted my comments, changed the security settings so that you cannot make any comments anymore, still advertise their products. I then received email from Annuska saying that the company closed down and its not her business, she forwarded my banking details to "the company"??????? No contact details of "the company" was provided even after I've requested it. How can they still advertise on fb if they closed down????