Wrong capturing of bank details hence threats for unfair legal action

I would like complain about the quality of service that I've encountered at Gym Company Maponya. I joined as a new member during September 2017, all details were captured correctly with the agreement of a debit at the end of October. This never happened, I am shocked to learn that I have been marked for overdue payment all the while Gym Company captured the wrong bank name hence the invalid account status. My disappointment lies with why the club doesn't follow up with its members as this issue would have been picked up in time because I filled in the form with the correct information.

I tried to get hold of someone to assist in solving this as I am not prepared to pay outstanding amount on a fault that I didn't cause. This is a negative customer experience!

*****ba Rasmeni