Worst service Gym Company (Toti)

I am very disappointed with service or lack of at the Gym Company in Arbour Crossing. I use multiple cars and my Tag is in a different car that my partner uses and she would be returning in 2 days time, the first day I go to the Gym and I let the kind lady know of my situation and she understands and asks for my ID and uses my fingerprint to allow me access into the gym and all is well, the next day which is today, I find a different lady at the counter who tells me she cannot allow me access into the Gym and that I need to download an App and use a QR code, I tell her unfortunately I do not have any data and requested that she use the same procedure as the lady had done the day before of using my ID and fingerprint and she refused, requested for a manager and they called a gentleman by the name of Khan, explained my situation to him and requested to use my ID and fingerprint just for today and that all will be sorted the next day as I was not aware of this QR code access and that I do not have any data at the moment to download the App and he blatantly refused to allow me access. I am extremely unsatisfied with this lack of customer service and lack of empathy for their clients.