Winchester needs help with customer service

I am really not happy about the service we received at The gym company at Winchester Hills. Me and my husband signed up at Roodepoort - where we received great service from Arbaaz, which makes it sad that at Winchester it's the complete opposite! We had to ask for someone to show us around at the gym as it was our first time there, the staff member that showed us around could get rid of us quick enough, didn't even show us how the equipment works. Today when we went back, the lady at the spa forgot about me at the ozone machine, even admitting to it. I had a sunbed session booked afterwards- we weren't even shown where the sunbeds were situated in the gym the previous evening! The receptionist just gave me a key and helped everybody else while I was standing there waiting for assistance. When I left the key on the counter and was on my way out she asked me if I'm cancelling, and didn't even try to question why I was leaving