Very poor service, untrained staff and management

In short we sighed up at gym company Jacaranda centre Pretoria.

After the contract signing we had to return to register a tag for us, in order to access the facility. At 18H00 in the beginning of Feb the receptionist asked that we return the next morning because she is busy and cannot assist us.

The next morning we returned at 4H30 in the morning as per your trading times. Just to find the gym is closed. We waited till 5am and still no one to open, already a breach in contract that the gym is not open as per trading hours. We found out it is because the lady who must open the gym, her uber driver did not show up.

The next morning we went back again to register our tags, at 4h40 the lady at reception told us she cannot register the tags for us, she does not know how and only the other staff can assist which meant we had to return for the 4th time just to register our tags, wasting our time and our money.

At that point I decided to cancel. You manager tried to assist days later after I asked the sales guy to get a manager to contact me. I did the cancellation with Jaco as per the below and even your management team ignores us for a month and not assisting in any way.

Now Jaco wants us to pay for the cancellation where they are the one who breached contract, they are the one not assisting customers and they are the reason for my cancellation.

When I asked the manager and the finance lady for head office contact details or higher management contact details, they rep**** to me stating they do not have head office details. How is it possible for a branch not to have head office contact details or even the manager not having the details? Absolutely ridiculous service.

Please assist with this immediate cancellation?