Very poor customer service.

Am a member who register to gym and almost 2years with the company, my debit orders have been debiting smoothly and monthly. So today i received a call from Nabia from gym company in flora center telling me that am owing R250 which i dont know of. Whereby last month i spoke to Lerato and she told me i dont owe anything, and for the record the debit order even went through last month on the 23rd...so i just feel like this gym company accounts their not doing their job accordingly..and from what i know i dont owe the company any money but now my tag is blocked i csnt gym on the other hand i have paid for access. So i urge to the Director or managememt to have a look at this kind of issue because they will end up losing client because of such small mistake.