Very Disappointed with Membership Cancellation Process and Unprofessional Service from Gym Company

Very Disappointed with Membership Cancellation Process and Unprofessional Service.

I am extremely frustrated with the poor service and lack of understanding I receive from Gym Company Jacaranda Centre, Pretoria.

Notice to termiante two contracts where handed in on 01 November 2024, the branch was visited and contacted several times since the notce was handed in to ensure cancelation of the memberships. I spoke to several staff who explained the cancellation process which was done as requested (a 3 month paid notice) who confirmed the terminations was received. I requested several times that a cancellation email is send as confirmation. Today is 19 February 2025, and nothing has been done on their end except sms messages, whatsapp messages and ongoing calls caiming more money?

The lady that "tried to assist" just does not understand that the 3 month notice was given and paid for she still claims monthly membership.

To make matters worse, I have been receiving countless messages but zero proper assistance.