Very Disappointed with Membership Cancellation Process and Unprofessional Service

I’m extremely frustrated with the service I’ve received from Gym Company. Back in November, I visited their Newtown branch to cancel my membership. I spoke to staff who explained the cancellation process and even spoke with their manager, who promised me that I would receive an email confirming the cancellation. It’s now February, and nothing has been done on their end.

To make matters worse, I’ve been receiving countless calls from their branch, where I’ve had to explain the same situation repeatedly, yet no action has been taken. Despite my requests, they are still attempting to deduct payments from my account.Their service is incredibly unprofessional, as they have shown no regard for helping their customers or resolving issues.