Utter Bad Service

I settled my account in full on the 06/01/2016 which was required from me as cancelled my contract with the GYM Company however on the 01/02/2016 i was still debited for a contract that is not in existence. I went to the gym yesterda and was advised that Precious would contact me, i called today at 10 and was told Precious was busy and would get back to me, i am still waiting for that call. Now big is, is Precious the only 1 that deals with client queries as this is totally not acceptable.