USELESS CUSTOMER SERVICE

My contract expired the 26th of June 2022 and I was not notified that I have to phone them to cancel my contract which I see as bad customer service. Surely when a contract expires the company phones the person to ask if they still want to continue or would they like to cancel. When I eventually got through to the gym company I was informed that I was supposed to give them a few days notice and that they will not refund me the debit order that went off. I'm disgusted with the gym company needless to say. They are ******* and their customer service is useless! I will not advise anyone to take out a contract with them as I will not want my friends to have the same issues as I have had.