Useless admin and finance department

My mom and I joined the gym in February 2018, we paid the token fee in cash upfront and arranged that our monthly premiums be deducted end of the month. Since joining we both had numerous issues with your admin and finance departments my first debit order never went off my account I was charged penalties meanwhile it was never done on their side not that funds weren't available same happened with my mom they also debited the token fees from her account and she had to call again to send proof that the token was paid in cash. Two months after joining we still didnt have tokens we would call and they would always say they dont have it yet. My mother decided to hand over her contract to my brother who is a student and I signed to pay his fee with mine. My mom's contract 11617E was transferred to 11432E and banking details for his was changed to mine. By the time the contracts were signed over the tokens were still not ready which means my brothers token paid by my mom is still lying there somewhere.The debit order was changed immediately to one amount and my account has been debited ever since then with no issues. My brother made me aware in March 2019 then he is being called every month saying he hasn't paid since joining. I got hold of Nomfundo Modise and after numerous emails back and forth she finally acknowledged she sees that I am paying his account with mine she assured me all is well. My brother has never been to the gym because they are still phoning him monthly saying the account is in arrears I told him to have them phone me because it was sorted in March / April 2019 this year. I was called again on monday saying my brothers account is in arrears he never paid for his token. I told the woman to go and look at the paperwork it was paid in cash by my mom on joining and it was never collected it's still there somewhere she then told me well your brother must come in and show us. I then told her why do we have to come in and give evidence the whole time you have access to all the paper work there pull them out and look on your side I had the Sam fight in with Nomfundo who assured me his account was fine now in April this year. I told the lady to send me the cancellation fees for both contracts as I am tired of their nonsense I can't manage their admin for them for goodness sake. I still haven't received anything yet.