************ business practices

I just received a phone call telling that my account is in arrears. I questioned them... How? The country was under lock-down and why would I then be liable to pay? All other gym companies did not collect any payment from their members and still don't in level 3... Apparently I had to freeze my membership. And the lady claimed to have phoned me to inform me about it. WOW! What a joke! The gym requires a formal letter from your employer to put this into effect. Gym company is able to send sms and emails to communicate their promotions etc, but was unable to communicate this.... Gym company cares about its pockets and not about its members