Unnecessary debit orders/no feedback

My husband wanted to cancel his gym contract and I was instructed to find a replacement, I eventually found a replacement and was told that my last payment would be the following month which was February 2015, the consultant and accounts lady forgot to process the cancellation and it was told to me that I would be paying March 2015 after numerous calls I only got a sorry!<br> This was bad service as every time I asked to speak to the Manager he would direct me to accounts, the Manager not once came back to me it was always the accounts lady, <br> I was told that because of my experience they would suspend my account with no charges, she emailed me from a gmail account which I found very unprofessional and yet again the Manager never bother to follow up with this suspension<br> On Sunday 26th April I received 2 debit orders from Gym Company, when I inquired they said that the matter will be reported to the Manager, I received a call from the Manager this morning 28th April 2015 not addressing my problem but instructing me to talk to accounts he never bothered asking me what my query was about and yet again since 10h54 I have not received a call back regarding the second debit order of R201