Unhappy client

Gym company you need to do better.I don't know what you and your stuff are doing but what you are doing is not right. November was debited twice and Dec statement comes back n say I am owing November levis how so? none of your stuff can explain that to me and Monica the rudest person ever not allowing me to talk and want to talk over me, and when I ask her how to cancel the membership she doesnt want to say.!!!!!