Unauthorized debit and bad service

i joined Gym Company in January 2018 and was first debited in February 2018. The agreement was that i be debited R299, which is the gym membership and they would also do a once off debit of R100 for the tag to enter and exit the gym. This month March i was debited again the extra R100 with no explanation so i decided to call today to request for them to reverse this amount. I called the Randburg Square branch as i signed up there and they requested i hgo to the gym to have it reversed.

i explained to Nokuthula that i have a church conference this whole week and work till 5pm so i cant come there, thery must access my profile with the member number and reverse the payment!!!!!!! i am going to cancel this membership as my account now will be victim of being debited all the time and incurring charges for unauthorized debits. Doesnt Gym Company have any provisions and staff in place to make sure that clients bank account details are not debited for debits not authorized??? i feel my account is not safe with them at all. The customer service is really not what i have paid for twice as i thought taking up the premier package i would get proper service and i am not.