Trouble canceling membership and bad servoce from managers

<p>in all my life, i have never experienced such bad service and inflexibility like the GYM COMPANY. i signed up with them in January and due to financial constrains, i was forced to cancel the membership within the cooling-off period. unfortunately, with my working hours, i was unable to go to the Flora Branch (apparently that is the only way you can cancel) and cancel this membership.</p> <p> </p> <p>i have been calling them on the number provided in their website to do the cancellation however, it rings and sometimes it cuts without ringing. i have attempted to send a amil requesting my cancellation but there is no email to use. i have just spoken to a consultant who refered me to the manager by the name of CHRISTINA, who was very rude to me and did not want to give me her surname for reporting purposes, she then told me how she will never give me her info as "there is only one christina" she then put me on mute and hung up on me.</p> <p> </p> <p>it is really appaling that i did not get any assistance from day one with GYM COMPANY and rude manager CHRISTINA, i was not even odffered an alternative, i could tell by her tone that she was really not willing to assist and go the extra mile for me. i will be presenting my case to Legalwise and the consumer protection authorities as im being told that i owe R498. i feel ****med as the company should have more than one way of communicating. i really will be taking this up as i was stuck between a rock and a hard place. no help whatsoever and lack of urgency and customer-excellence. im not a person to complain but i cant handle this. the bad treatment and no easy cancellation processes.</p> <p> </p> <p>thanks a lot GYM COMPANY, more reason to rather consider actual and legitimate gyms like Virgin Active and Planet Fitness.</p>