Totally incompetence and lack of service at Virgin Active Little Falls

I had to sign up for a gym membership, so my 13year old daughter could use the gym pool to do her swimming training, as I was told she had to be 14 to have her own contract. From the start I was pushed from one consultant to another, neither Vusi or Shaun fully informed me properly of the gym contract, policies and / or gave me a tour of the facilities and equipment available etc, I didn't even know how to turn on the treadmill, there was no one on the floor to ask for assistance. I had to ask where the bathroom was and how to access the pool area from there,) they didn't inform me about the padlocks need for the lockers in the bathroom and they failed to inform me that they CUT OFF THE LOCKS every evening if you left your locker locked. My privacy was totally violated ! They Said it was in the contract, (which they have failed to send to me as of yet), they should have told me upfront. I had to retrieve my personal belongings from a store room the next day, I was totally livered!! I shudder to think what would have happened if I had left something valuable in my locker,, anyone of the staff can have access to your personal belongings. 3 days later my membership card still didn't allow me access to the gym, they put the wrong number into the system, plus it scans up under another name. A total **** show of incompetence!