Total ****!

This gym is a total ****. They promise you the world when you sign up and it's just not delivered. I was told my contract includes group personal training, the reason I took the more expensive contract, now I'm told it's not offered at the gym where I signed up yet it's listed on the contract. I go for classes only to find no instructor. Equipment is is so old and damaged a lot of it is a risk to use. Treadmills are often out of order. We were charged for gym through the whole of lock down even though other gyms like Virgin were not charging there members. Told that the 5 months will be credited at the end of our contract. When I asked for more info on this I was told I needed to complete a claim form. I'm still waiting for the form nearly a month later. Oh and don't even bother trying to cancel. The y will charge you half your outstanding membership fees! In my case I have 5 months left and they want me to pay half of the fees even though I've just paid for 5 months I couldn't use during lock down!