They make you sign the contract and say its not a contract yet and later tell you but you signed.

23/09/2019 Unhappy Client who signed a contract without information Dear Manager I write this letter very frustrated about how your Agents do business. I came to inquire about your plans and your terms and conditions on the 14 August 2019. I was assisted by your agent (Zibusiso). I told him very well I don’t want to join the gym and don’t want to sign any contract. He told me not to worry there’s a free programme running this month you join the gym for free only in September you pay. He said I should come for a trial for 5 days which I came for 2 days and after I didn’t hear from him. So on the 16/09/2019 I phoned your Agent (Zibusiso ) telling him I don’t think I will make it to gym so he must not debit from my account as he mentioned what I signed is not a contract but a pre-approval form to tell I’m coming in for a trial.

To my surprise now He later mentions No you were supposed to tell me after 5 days Trial that you not joining. Is it not the job of an Agent (Zibusiso) to follow up from a potential clients to inquire if they joining or not after 5 days? I feel cheated and manipulated. So I phone in to schedule an appointment to see the manager because I want to cancel and I was told I cannot cancel they need a cancellation fee. I can’t pay a once off cancellation fee of something I never agreed on. Why SHOULD AGENTS CHEAT PEOPLE AND BIND US WITH CONTRACTS? I feel that you’re just ******** people and I’m not happy about this at all. Please attend to my case ASAP

After you scheduling a meeting with the manager he does not pitch and tells you he forgot!!!!! Poor service I ever received in my life

Yours Faithfully Andiswa Mlonyeni