They don't care about their clients once they signed the contract🚮

I have upgraded my membership to platinum last week Friday on the 9th of August, this Monday I did a follow up because I wanted to collect my new tag, when I get to tshwane gym they told me that they haven't captured me yet on the system because the admin manager is on leave, another problem is they deactivated my white membership and it says i am in arrears 🤷 for what i dont even know, when i try to ask how long is gonna take them to sort this matter out. i dont get a clear answer yet they gonna deduct month end and they are failing to help me now. I can't enter into the gym or bringing my visitors or go to the spa and they're telling me that they're struggling to capture me because the person who was helping me during my upgrades made mistake and they have to talk with their admin manager who is on leave now, so my question is I am gonna be assisted while the admin manager comes from leave because those who are on duty they can't 🤷today it's Thursday yet the matter still unresolved m so hurt shame 💔😭