THE POOREST SERVICE FROM GYM COMPANY'S NONDUMISO MBAI & co

If it were possible to give a "minus", I would give Gym company - East rand mall a minus for service.

Firstly, I spoke to a lady called Maureen who said my account is in arrears and I should make payment via eft. All the while, a debit order of R399 has been deducted from my account as per contractual agreement with the club. Secondly, Maureen said that there's a "technical glitch" on their side that shows my account unpaid. I explained in detail that there's a R399 deduction in my bank account and while on the phone with her at 8:51 am, I logged in my banking app, took pictures of ALL transactions that happened 30/12/21 & the gym's debit order reference. Sent them to her and she said she will provide feedback once she has spoken to the administrator. A few minutes later, I'm inconvenienced upon again with a request of my bank statement, yet I was told that what I sent already was sufficient. Maureen said the manager will call me shortly.

I spoke to Nondumiso Mbai, the manager, again explained what transpired and what an inconvenience this has been. Nondumiso, who in my view as the manager should lead with example, started laughing at me on the phone. It is highly unprofessional, disrespectful and utterly infuriating that I'm treated in such abrasive and rude manner by GYM company's employees.

Lastly, it's unfortunate that one has an obligation with the club, which has outdated machinery compared to their competitors and I WOULD DEFINITELY NOT RECOMMEND ANYONE TO SIGN UP WITH GYM company.