The Gym Company doesn't want to cancel my membership

I have been trying to cancel my membership for three months now, and the monthly fee is still deducted from my account!!!!!!!!!!!!!! I have emailed the forms needed for the cancellation but have not received replies. The cancellation ticket is marked as pending on the site. The ticket was escalated to the regional manager: 16-05-2024 18:00:09 - Pending - Anonymous ** Max response time exceeded, ticket escalated to Regional Manager. **

There is also no way to reach them on the phone, and when you go to the gym, nobody can help you.