Thandi Mkhize Gym Company Bracken City Manager-Dirty Attitude

Bad Customer Service- Thandi Mkhize

I joined Gym Company Bracken City Alberton 2025 February Black Card Membership. I waited 5 months for a tag to access the gym. I could not access other gyms because I had no tag. I was brushed off for 5 months. I asked for an apology for bad service after I stormed into the manager's office to have my tag fixed. Thereafter after it was fixed she was giving me dirty looks. Gym Company has such bad service the Bracken City Alberton branch I even doubt that it complies with OHS regulations. It is normally so packed, and you smell the humidity of the members sweat on entrance. I would really like to see their OHS compliance certificate hung on the wall. Thandi Mkhize is really bad at her job and as for refusing to apologize for bad customer service it is very bad leadership and where is the status quo that the customer is always right. She flipped her hand at me. I had to throw a tantrum because my tag did not work for 5 months which I paid R100 for, having the black card which is supposed to allow me to access all Gym Company branches, and after it was fixed 5 months later and after I have thrown a necessary tantrum, she does not apologize for bad customer service. Thandi Mkhize is not a leader she must stand at the mall and recruit members. I am so ****ed off by this so called "Manager" such unprofessionalism. I am going to cancel my membership.