Shocking Unprofessionalism at Bree Spa

I have never been this disappointed in a service I pay premium money for. Being a Platinum member clearly means nothing at this gym, because the level of disrespect and laziness from some of the staff is unbelievable.

I booked a 13:00 massage at the Bree branch during my lunch break. I walked there in the rain, only to find the spa staff lounging around with their legs hanging over the arms of the chairs, looking like they had zero intention of doing any work. They told me there was loadshedding—something they could have easily called me about since the electricity had already been off for five minutes (the same five minutes it took me to walk from Carlton Centre). Instead, they let me waste my time.

Their attitude was disgusting. One lady responded with pure rudeness, acting like it was unreasonable for me to expect a simple courtesy call. Another just sat there adding snarky comments. The whole scene showed exactly how little they care about customers.

And the sad part is, this isn’t even the first time I’ve dealt with disrespectful behaviour at this gym. They even operate with no water at times, completely ignoring basic hygiene and showing no concern for members’ well-being.

Honestly, paying for Platinum at this point feels like a joke. The service is terrible, the staff are unprofessional, and customers are clearly not a priority.