Shocking Admin Experience at The Gym Company Alberton

I am deeply disappointed with the level of service received from your admin department. A simple request has taken nearly three months without resolution. I requested an invoice to pay my gym fees upfront, and despite numerous follow-ups, this has still not been completed. I have been dealing with the branch manager, Thandi, and the lack of accountability and efficiency is unacceptable. Why retain individuals in critical roles who cannot perform their duties? This not only delays service but also damages your brand reputation. I strongly urge The Gym Company to review your staffing and processes. Clients deserve timely, professional service—not repeated follow-ups with zero feedback. Is this truly the standard of service you aim to provide? Please take immediate action to resolve this matter and ensure such inefficiencies do not continue.#CustomerServiceFail #TheGymCompany #DoBette