********!! ********!! ********!!…I curse the day I joined this guy!!

Gym company is just nonsense guys I can’t believe I’m here again and I’m probably never gonna join another gym in my life because of this experience, 0% customers service and accountability ….. my 36 months membership ended last year October with these guys and I didn’t understand why they kept debiting me so I reversed the funds until I finally contacted them to find out what’s going on and they told me that automatically it goes on month to month if you haven’t signed a cancellation form ….so on Saturday 28 January I went to the branch and the lady I found at the front desk told me that the person responsible for cancellations only works Monday to Friday from 8 to 5 so she can’t cancel for me but I can sign the form and also gave me an email address to forward my proof of payment once I’ve made the payment coz my account was in arrears and on the 2nd of February I forwarded the payment….. three times during the month I called the branch after that, 1st time the person I got told me they are still trying to login to the system so she asked for my contact details and ID number and said she’ll call me back and that call never came….I called for the second time again during the month and she told me that the system is offline and again took my contact details and ID number and said she’s gonna call me back,it never happened again….the third time she tried to take my details again to give me a call back I told her I’ve heard that story before and it never happens so no I will hold the line until I get some answers…. But she insisted on calling me back and for the first time I got the call back and she asked me to resend the proof of payment again to another email address that I wasn’t given before because she claimed I was given the wrong email and i happily forwarded the proof of payment…. But then Fast forward to my debit order date I see a notification from my bank that a debit order from gym company was unsuccessful because of insufficient funds( there were no funds in my account)….so I call the branch to find out why I’m being debited coz on my side I believe I’ve done everything required and to my surprise the lady tells me that they have no record of my cancellation and says since I didn’t even make a copy of the form I signed there’s no proof that I canceled,even the amount I paid might have just been that I was updating my account that was in arrears 😡😡, and she sent the cancellation form and asked me to sign again, I signed the form and sent it back same day but because she didn’t confirm if she received the email I sent another email the following morning asking if she received my email and if there’s anything else she wants from me and again no response, so I called the branch and asked for her and she told me that she hasn’t seen the email but once she’s able to read it she’ll respond back via email, that never happened …. So I finally asked my manager if I could be late for work today so I can go to the branch to sort this out coz just like the lady that processes cancellations I work from 8am to 17:00 Monday to Friday, hence I was unable to go to the branch and could only communicate via phone …..and when I got there this morning they wouldn’t let me speak to the lady (Puleng) because she said she’s busy with banking until 11, she asked them to tell me that she saw my email but because of load-shedding she still hasn’t been able to print and sign it so she could process it and insisted that I pay the R299 that was meant to be debited on the 27th for her to cancel my membership otherwise it’ll pile up over time and they’ll black list me and honestly it doesn’t make sense to me and refuse to pay another cent because i did everything that was required of me and I’m not the one at fault here, I contacted the branch numerous times but I wasn’t assisted so I don’t get why I’m the one that has to pay for them not doing their job… someone has to be accountable because I’m not paying another cent.