Ruthless Money Hungry

You guys have debit my account even after I got requested this not to happen as you guys charged me a cancellation fee of R698.00 and I paid in advance yet today i see you guys debited me R349 why?

Your admin manager in Randburg Square confirmed this via email and yet yet you debited me after I paid my cancellation fee.

Why are you guys like this? Why are you guys so ruthless when it comes to your clients?

You guys told me at point of sale that my cancellation fee would be 10% yet you asked me 40% and I obliged.

How are you going to fix this?