BN
Bongekile N

1 reviews | Active since Apr 2016

19 Sept 2024, 10:38

Rude manager

I signed Gym subscription with Samke at GYM company in Pinetown. The girl told me that there is no month to month subscription for the R199 package, it is only 24 months. I then decided to sign the R299, which she told me it is month to month. Only when one of the colleagues who phoned me to confirm my contract she told me that R199 contract is also month to month. The only difference is that with R199 package you pay the joining fee. I was devastated for the lie Samke had told me and I asked her to contact to apologize and she did not. Instead, a very rude person who called himself a manager, his name is Kyle phoned and was rude and wanted me to explain myself again as if they do not know my complaint. He then said I can cancel my contract if I want and kept on cutting me when I try to speak and then cut the call. This is so discusting and unprofessional. I've never been treated so rudely by anyone who claims to be in customer service industry like the Kyle treated. They don't even care that Samke **** to me.

Bongekile Ndwandwe

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