Rude and poor service.

On the 15th of June I recieved a call from a Gym Company woman ask me about the premiums. I told her that when I last spoke to Stephen, the manager of Flora Centre Gym Company, the agreement was that my account would be frozen till gym is reopened. I was never again contacted to say the account is now unfrozen. Why would she come asking me about premiums of an account that is frozen according to my knowledge. Even the premiums, what would I pay them for because I can't go to gym. The contract says I'll pay and be granted access to gym. She told me I was being difficult and told me that other members have no problem with this. I asked her to not liken me to other people, I am an individual. She rudely ask "Are you going to pay on not?" I said no, she the slammed the phone on my ear. I contacted the management via email and told them of this. George told me he escalated this to Stephen, after that I never recieved anything. No call, no email. I emailed Ian and Johnny, the owners of the gym. The debit orders have been going off from my account, no explanation, no reply, no nothing. Even these two men never rep****. It dawned on me, that is it true when you are a black person in their gym they pay no attention to your complaint. I mean Stephen always took white clients to his office when they complained. But whenever we had complaints about broken equipment he'd send us to George. He wouldn't even have the time to listen. Maybe even that woman did what she did knowing she is a company that disrespects black people.