reporting unethecal service

I cancelled my membership 2 days after signing the contract and i was told it will my contract will be terminated and a month later i got a debit order running in my acc and i was shocked because i went to cancel my membership. when i went to the gym to report the matter I was told the membership was active and I did not terminate my contract. I asked how is that possible they told me they don't know as well and there nothing they can do to assist me and they will continue debiting my acc. what businesses ethics do you value? how can a business not be able to provide service to clients? and what kind of a business that does not have a business solution? what message are you sending to clients as a results of your staff performance? You need staff that will serve the clients not staff that works on targeting sales and retaining them.