Reporting Bad Service

I am so frustrated and stressed about the service I got from Gym Company regarding the termination of membership. The membership assigned is 07110. I explained to the lady I got from the Membership Department when I called them 9/03/15. The reason for this termination is that I have currently relocated back to Nelspuit in Mpumalanga. I never had been into any of their gym companies because I've been going in and out of Gauteng. According to the consultant named Casher who marketed this membership to me at Glenridge Mall on the 14th of February 2015 he confirmed that I can freeze this contract anytime I like without any waiting period and I will not pay any cent for that. I was never given a clear response when I asked him about the 36months that he himself allocated on that membership he never gave me a clear answer. He never explained the terms and conditions for this company. I was never given a chance to read and understand the terms and conditions all that I was told is that I can terminate this membership anytime I like. According to the information that I was verbally given by one of their consultants I would like to terminate this membership with immediate effect due to my r