1 reviews | Active since Aug 2020
Refused freezing membership and cancellation of gym contract
Just before lockdown in mid april 2020 i have been trying to get a cancellation of my membership and have been refused stating that i have an outstanding amount of R600 to pay first. Nobody contacted me to give me the option of freezing the membership or cancelling it in april due to the lockdown nor did they give me the customer the option or choice to make they continued to debit full amount of R200 without any discount due to freeze of account , and everytime i tried to cancel they advised that i have an outstanding amount to pay first and this was all a lie. After emails flying back and forth nasty emails which i still have as proof that they would freeze my membership and i would pay a discount in june without my consent still refusing to cancel they debit the full membership amount of R200 plus another debit with a difderent smaller amount of R89 so i then sent an email and warned that i did agree to the above and will reverse any debit orders due to non agreement and going against customers choice, following month july same thing happened and reversed the debit orders again so they have caused me so much finincially and emotional strain please stay away i do not know what kind of scheme they running but rather join another gym they have me considering changing my account as i never used their services due to lockdown i cannot pay for a service i did not use let alone two debits for what reason? They go against the customers agreements which is *******. Till this day they have not resolved the issue. I would like to make this more public and take this to court to try to sue the company this was a pandemic i didnt request for this to happen.
