******* pretending to care for their clients !!!

I have been requesting recordings from gym company after one of their staff members called me to ask why I was still paying even though my membership had been cancelled. They asked me if I’d like fo pause my account whilst figuring out if I’m keen to continue with my membership. She then offered me a free 3 month gym voucher to compensate as the gym can’t refund my money back due to payments being made via EFT. Then suddenly the story changes and I’m told I have been blacklisted as I didn’t go into the gym to sign amnesty cancellation paperwork and now I owe gym company as membership was never canceled. Shockingly she can’t give a breakdown of the owed amount!!! The contradiction has been extremely alarming. Why is there arrears ?

A business as established as Gym company doesn’t have recordings yet you communicate with clients daily?!? How do you engage with your clients because now we are dealing with a he said, she said situation.

The audacity of one of your managers to tell me that the R1000 I had paid via EFT was now receipted for amnesty payments to cover up. Is this how you ***** from clients ? Is this your Modus Operandi?!

Please note that I will be taking this matter further to the consumer ombudsman.

It’s quite disheartening that a facility that should be looking after personal health and wellbeing of their clients is operating in this manner. It’s disgusting atrocious behaviour with no ethical business decorum. As indicated I will be taking this matter further.