Poor service Gym company Ghandi Square

on 26/08/24 I called gym company GHANDI SQUARE to request to cancel my membership, I was advised to request for cancellation on their app. went onto the app created a profile and logged a request to cancel AT 09:00 AM. I did not receive contact from them and they attempt to debit normal subscription end September and October. I reversed the debit attempt called them again on 17/10/24. I was provided with a cancellation and the lady said she cannot cancel until the past due has been resolved. I again logged another request and still cancellation is not honored.

I will not be paying them any cent as they are refusing to attend to my cancellation request.