POOR SERVICE FROM GYM COMPANY

I would like to express my disappointment and frustration with the staff and management at Gym Company, Mega City, Durban.

Last week Wednesday (18 September 2024) I visited their branch with the aim to open a gym membership but I was met with countless delays and information that did not make sense to me. My understanding is that I am supposed to receive a tag within a day. It has been over a week now and I have not received my tag, mind you the Company has all my information including my banking details and debit order arrangements.

I have been calling and visiting the branch on a daily basis but it seems like no one knows what they are doing. I went to the branch yesterday and I received no assistance to a point where I was left in a office without anyone informing me what was happening. I left because it seems like no one was taking my matter seriously.

THIS IS TRULY FRUSTRATING!!!