Poor service at Gym Company

I took my daughter and her mother to the Gym company at the Westgate branch to have a look around,My daughter had joined a couple of months prior and suggested i join.After chatting to the sales guy(Lelo) i told him that i would like to join but only in June as i was still fasting and wanted to get some stuff for the gym.He said that i can do the paperwork now and pay for the tag and get that out of the way and i said fine.They debited me end of april for 299 plus 100 for the tag which not supposed to happen.They were also running some kind of promotion which stated the 1st month was free,but none of that app**** to me.When Lelo called me and told me what happened i asked him to sort it out but he said he couldnt and that i can just reverse it from my side.But now im in arrears and after attempting to sort it out with Khensani at the accounts dept and repeating myself like 4 times every time she messages me ,nothing got sorted.I am now struggling with this and havent even started gymming yet....I dont recommend anyone join this gym,they are *********.