Poor Service and No Response from The Gym Company – Membership Cancellation Ignored

We have been trying to cancel our Gym Company membership since February with no success. After receiving no response for months, I submitted another request on their website (the same one I used to sign up) asking for a consultant to call me. Only then did I finally get an email from them. I explained that we wanted to cancel our membership because we relocated, and they sent us a cancellation form. We completed the form and sent it back immediately. Since then, we have not received any confirmation — not even an acknowledgment that they received our documents. I followed up via email to ask if our cancellation was received, but I still haven’t received a reply. Meanwhile, they are very quick to take money but extremely slow or unresponsive when it comes to cancellations or support. Please beware: The Gym Company’s customer service is extremely poor and communication is almost impossible once they have your membership.