Poor Service

Two years ago , I signed up with the Gym Company (Randburg Square ) , at this stage the gym was under construction and I was promised that the gym will open 2013 December , came December the gym was still under construction, nor correspondence sent to me , January 2014 , I enquired again , again still under construction , then March 2014 , I had to relocate to Durban , I went to the mall and I was greeting by the sales rep, who took me to the entrance of the gym where a senior person was seated , I explained that I am relocating to Durban , if there is a gym in Durban , I would like to transfer my membership, the rep explained to me that there was no gyms in Durban , then I asked to cancel my membership , as I have never used the Randburg gym due to it still being under construction and importantly I was moving .... the rep took my details download and also agreed to me of the poor correspondence with clients., and told me that he will have my contact terminated , seeing that he had the company t-shirt on, sitting with all the other reps , I was quiet at ease < now im getting billed for a contract that I am not using , Sadly there is no head office and there is no management avaibl