POOR CUSTOMER SERVICE

My daughter and I joined at GYM COMPANY in November 2015 . I was told that the first 2 month are free . we had to relocate within a month after we that. <br> My daughter went their offices to cancel our accounts and she was told that the cancellation fee for each of us will be 20% .<br> At this point the first debit have not even been debited and I'm still within my 2 month free zone and have not even used their equipment or been to their premises since joining. <br> When I called their office to explain to them that that is not fair that I have to pay cancellation fee if the contract has even commenced yet. It support to start on January . One of the staff threaten me with blacklisting me and dropped the phone on my hear.<br> The end of December they did not deduct their cancellation fee, they deducted the my monthly premium and my daughter's and I went to the bank and reversed it. <br> They send me the sms with the email that can reply on. I then send an email explaining my problem .No one have contact or rep**** to my email.<br> They have been debiting my account for the past 3 months and every month I go to the bank to reverse. I'm getting angry as there is bank charges for reversing it