Poor communication skills.

Bandla shame I don’t even know what to say but the pinetown branch :( Hayi I left the country and informed the staff at gym company pinetown that I will be abroad for a couple of months they tell me to send proof which was my flight ticket I forward my ticket via email to the admin on the website mail address I was given which was *** but to my surprise I got no response when I sent the email no acknowledgement of the email whatsoever so I did not know if they had received it or not. Fast forward to the end of the next month I’m debited they try and debit me R199 you can just imagine my shock because I was told I would be paying R49 since my membership is frozen please note that this was word to of mouth from the staff I was not given a form to sign before I left that is how disorganized gym company is. I then get a message from one of the staff called Mbali I speak to Mbali after I get a reminder to pay an amount I shouldn’t be paying anyway LOL so I send Mbali everything and let her know that I am out the country and I cannot make calls to sort whatever mess is going on. She then sends me a form to fill in to freeze my membership please note at this point I think It had been 2 months already. I fill in the form and send it back and the form CLEARLY say I will be charged R49 so Mbali says everything is sorted after I had signed the forms. After that on Monday 12 May 2025 I get a message saying I owe x amount haw kanjani ? The person who contacts me now is Phumza rude AF firstly. I ask her how many that my balance cause I’m supposed to be charged R49 as far as I know she then proceeds to send me my statement and I send her my chats I had with Mbali and the form I had filled and and she then tells ME to reach out to Mbali sh has spoken to her ??? Is the staff at Gym company okay ? How am I doing their job ? Why must I reach out to Mbali when our last conversation she said everything is okay now ? What exactly am I supposed to reach out to Mbali for ? I have a job I’m not just scratching my ***** and thinking about gym company and how the staff half ass their jobs. How is a customer reaching out for something they simply cannot solve but they have all the information everything they asked me to give I gave now I must do their jobs no that’s absolutely insane to me. And the only thing Phumza did was to give my last message a thumbs up and I which is sick she told me to text Mbali cause Mbali is solving my case apparently is she absolutely nuts? I ask the customer must follow something I was told is sorted is she okay ? I actually just need it to be sorted before I take it a step further and the staff at the pinetown branch is clearly not trained correctly on how to treat customers.

Phumzas number (‪+***5‬) Mbali (+***9)

I’m sick of the back and forth and I NEED it to be sorted out