Poor Billing

I signed on for a 24 month contract almost four years ago, near the end of the contract I then requested that it be transferred to my father when it ends. The issue is this over the last two years we have not received any communication on the status of the account despite my father going there to ask why he was denied access to the gym and being assured that the matter would be corrected and providing them with the correct account to debit again as they said they had been unable to debit the account. <br> <br> This continued and he assumed that the contract had been cancelled as he was still unable to access the gym after lodging his complaint while continuously being assured that it was being / had been rectified. <br> <br> This week my sister and I decided to check the status of these accounts ourselves and she was told that she owed R 1400 in fees and my father and I R 5 000 something.<br> <br> Why did the company allow the arrears to accumulate to this amount without taking steps such as suspending or cancelling the subscriptions after three months, or at the very least contacting us.