Pathetic service from GYM Company

Good day ,

I have been trying to cancel my contract with Gym Company and I’m not getting any joy and I’m currently out of town and told to travel to Randburg to cancel when I’m over 1000km away . Mail trail below

Sent from my iPad

On 28 Feb 2019, at 15:08, Wynand ********** wrote:

Good day Please note for security reasons only the member self can request the necessary documents to cancel their membership. We do not accept cancelation on someone else behalf. I have also explained to MR Dlamini that his home branch is Randburg Square and you should contact them as we do not have MR Dlamini on our data base. Please feel free to contact Gym Company Randburg Square : ********** 777 Kind regards Wynand Foord General Manager <image001.jpg> From: Lebogang Ntuane [ MTN South Africa ] ********** Sent: Thursday, February 28, 2019 2:35 PM To: ********** Cc: Mduduzi Dlamini ********** ********** Subject: RE: cancelation of membership Good day Admin team , Trust you’re well . Please be advised that my Partner has been trying to cancel his gym membership as per below . He is currently out of town and he cannot come to your offices to cancel and this is not practical for someone who’s constantly unavailable . Surely there should be another way to cancel the contract without him being physically there ? Kindly assist and advise or provide documents that he needs completed to cancel the contract . Your urgent response will be highly appreciated in closing this matter . <image003.jpg> Warm regards, Lebogang Ntuane Account Manager : Partner Management C: +27 83 ********** ********** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Wynand ********** Date: 26 February 2019 at 13:35:10 SAST To: 'Mduduzi Dlamini' ********** Subject: RE: cancelation of membership

Thank you for the reply. You will need to visit Randburg square to cancel your membership as we are at the Bromhof facility. Kind regards Wynand Foord General Manager <image002.jpg> From: Mduduzi Dlamini ********** Sent: Tuesday, February 26, 2019 10:30 AM To: Wynand ********** Subject: Re: cancelation of membership Good day Wynand it’s Randburg Square. Regards.

On 26 Feb 2019, at 05:43, Wynand ********** wrote:

Good day MR Dlamini I am responding on your request to cancel your membership. Can you please let me know what home club did you join up with , Randburg Square or Bromhof ? Kind regards Wynand Foord General Manager <image003.jpg>