PATHETIC SERVICE

The worst and most pathetic service I have experienced in a long time!!! We signed up last year October and were informed the gym will be opening 1 December 2021 (Jacaranda Centre - Pretoria Moot) - two months down the line we still had heard nothing from them - I eventually tried to get hold of them in March to find out what is happening it took a week or so before anybody contacted me back - Fiona called me back and I explained how angry I was cause nobody has contacted us to tell us what is happening. She said she will get back to me as I needed a few answers. She said she will call me back. Two days later I mailed and said I am still waiting then I received and email from Hennie who apologized and explained what is happening. Fiona also send me an email to say they are having a skype meeting on the 1 April and she will get back to me On the 2nd of April I sent a mail to follow up - she then responded on the 4th April and let me know that they will be opening the first of June. I then decided to stay. I then went to look at how they were proceeding with the set up on the 17 May and saw that there was still far to much to be done and that they will not be ready - I informed them via mail on the 18th May that I am rather cancelling my contract as they were anyway in breach of it. I also told them I feel insecure to now go to the gym as they had two armed ******ies at two of the shops at that mall. On the 20th May I still had no response. On the 23rd May I told them I am cancelling, and they sent me the relevant documents to sign for refund. I sent them back on the 24th May and asked them when will I be refunded - until date they have flatly ignored me and yet prior this they have answered. I told them I will take this to Hello Peter and social media and told them I will lay a charge of theft against them, and still no reply. So I just want to know how they can be running as a gym company when they can't even look after their customers PATHETIC REALLY PATHETIC!!!!!!