Pathetic service and **** masters

I recently signed up with gym company because I was mislead by a consultant. After joining the service was very bad, the ladies at the spa was unfriendly and told me I need to book for service a day in advance yet the book records was empty for bookings. The 15th September my debit order was supposed to go off, it did not. I waited until the 21st and then went personally to enquire why my account has not been debited. They told me to wait then I wanted to pay at the branch and was advised I can’t. Earlier on a lady “whatsApp’ed” me (which I find very unprofessional) to say I must pay up! I explained my problem and she’s not of assistance. I want to cancel my membership and I will not pay the cancellation fee because I haven’t even used the facility.