Pathetic service

I joined the gym an was told if I needed to end my contract for some reason.. It would not be a problem. Due to circumstances I could no longer go to the gym. I asked if I could cancel. Was given different stories from different people working there. I requested to downgrade, they charged me Over R1000, found out months later they over charged me. A lady by the name of Nabia. Didn't give me my new tag but charged me for it. The service is pathetic...they only out for peoples money....