PATHETIC ATTITUDE: Trevor Shroeder – Gym Company Westgate

I wish to formally raise a complaint regarding the unacceptable attitude and conduct of the manager, Trevor Shroeder, at Gym Company Westgate. On 17 September 2026 at approximately 15:30, I went to Gym Company Westgate specifically to request assistance from a manager, as my previous calls have repeatedly not been returned. I explained my matter to a staff member, who requested that Trevor Shroeder attend to me because he is the person fami**** with the information relating to my ***. Despite this, he refused to come and assist me, stating that he was still gyming. I then approached him personally and politely requested his assistance. I explained that I was in a rush because I had a meeting scheduled for 16:00. His response was that, unfortunately, he could not assist me because he was entitled to his one-hour lunch break. I find this response extremely disappointing and unprofessional, particularly because I had made the effort to come to the branch in person after my calls had repeatedly gone unanswered. If he was unavailable due to his lunch break, this could have been communicated respectfully, and arrangements could have been made for another manager or an appropriate staff member to assist me. I was also concerned by the apparent reluctance of the staff members to contact him for assistance. It appeared that they were uncomfortable or afraid to approach him, which raises further concerns about the manner in which the branch is being managed. I expect management to investigate this matter and provide me with a proper written response explaining why my request for assistance was refused and what steps will be taken to ensure that customers are treated respectfully and that complaints and ***-related queries are properly attended to. I also request that my outstanding *** matter be addressed urgently, as I have already made numerous attempts to resolve it without receiving the necessary assistance.