Ongoing Neglect of some of the Gym Facilities at Wonderpark Virgin Active

I am writing to formally address the ongoing neglect of key facilities at the gym. It is becoming increasingly clear that these issues are not being taken seriously, despite repeated concerns from members, please take note of the following : 1. Cycling Bikes – A Serious Safety Hazard: The same worn-out cycling bikes have been in use for an unacceptable amount of time, with no effort to replace or upgrade them. This is not just an inconvenience—it’s a serious safety issue. We’ve had situations where the handlebars flew off mid-session, almost injuring the person using the bike and putting other members in danger. This is completely unacceptable and needs to be addressed immediately before someone gets seriously hurt. 2. Sound System: The sound system has been broken for far too long, and yet nothing has been done about it. This severely impacts the gym experience, especially for group classes. 3. Every paying member deserves access to properly maintained and up-to- date equipment, regardless of membership type.