No COVID Measures in place

Good day, I would like to raise my concerns about the lack of COVID measures at your westgate branch. I joined your gym last week because the gym that i used did not have the correct COVID protocols and this was very concerning to me. I signed up with a sales man named Bryan, before i signed the contract i raised my concerns regarding COVID as my father in law that stays with a stage 5 cancer patient. He promised me that the gym company has some of the strictest rules in place when it comes to COVID. On Friday 16 April i used your facilities for the first time and i was shocked to find that no COVID protocols was in place. Groups exercised together, staff and members alike sis not wear masks and members were allowed to walk into the gym with no masks and were not screened. On Monday 19 April i went to the gym again and found the same, i then completed a formal complaint form and spoke to the floor manager Thompson, i was promised a call from the regional manager the following day and i was told that the gym is busy with an audit and thus did not have staff on the floor to police the members and staff but that the situation will be rectified the following day. This never happened and on 20 April i went to the gym again and nothing had changed, the free weight section was still over crowded with groups training together and no masks being worn and there was gym staff to be found. Tonight i will start to document the gym via pictures and i will make sure that the public and the necessary authorities are informed about the lack of COVID measures at your facility before they sign any contracts. Your urgent response will be appreciated.